Returns & Refund Policy

Veilvlare
Jl Bukanagara No. 68, Desa Pagerwangi, Kecamatan Lembang, 40391

Thank you for shopping at Veilvlare. We value your satisfaction and want to ensure that you have a pleasant shopping experience. If for any reason you are not completely satisfied with your purchase, please review our returns and refund policy below.

1. Returns

• Items may be returned within 7 days of the delivery date.
• To be eligible for a return, items must be:
  • Unused, unwashed, and in the same condition that you received them.
  • In the original packaging with all tags and labels intact.
• Certain types of products are exempt from being returned (such as intimate apparel, swimwear, or items marked as final sale).

2. Refunds

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–14 business days.
• Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Exchanges

• We only replace items if they are defective, damaged, or sent incorrectly.
• If you need to exchange an item for the same product, please contact us at our customer support email before sending it back.

4. Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us within 3 days of delivery with proof (such as photos), and we will arrange a replacement or full refund.

5. How to Return

To initiate a return, please contact our customer service team:
📧 veilvlare@gmail.com